Network Uptime
is the total
time in a calendar
month that Dataworld-Technology
network is available
through the
Internet, provided
that Client
has established
connectivity.
Dataworld-Technology
takes responsibility
for Network
availability
within their
network, however,
we cannot be
held liable
for upstream
problems, outside
of our network.
Our guarantee
is that our
Network will
be available
to clients free
of Network Outages,
that render
100% packet
loss, 99% of
each calendar
month
Network
Outages or Unscheduled
Downtime
is any unplanned
or unscheduled
interruption
in Service availability
during which
Client is unable
to access the
services as
described in
the section
titled “Network
Uptime” above.
A Network Outage
is defined as
a period in
which 100% packet
loss to our
network is experienced,
which is determined
to have been
caused by a
problem in Dataworld-Technology’s
Network as confirmed
by Dataworld-Technology.
Downtime or
outages are
measured as
the total length
of time of the
unplanned interruption
in service availability
in a calendar
month.
Scheduled
Downtime
is any Dataworld-Technology
scheduled interruption
of Services,
for the purpose
of network upgrades,
or replacement
of any equipment
in order to
provide for
you better service.
Scheduled downtime
occurs during
notified downtime
periods, with
as much advance
warning as possible
via e-mail with
a minimum of
12- 24 hours
notice.
SLA
Network Violation
Credit http://www.dataworld-technology.com/sla.htm
Performance
Credit exclusions:
The following
are excluded
from the monthly
calculation
of Service Availability:
· Scheduled
downtime · Problems
outside of Dataworld-Technology’s
network (upstream
providers, or
client’s inbound
connection)
not effecting
100% loss to
our network
· Interruptions
or failure of
individual service
caused by client,
their employees,
client’s customers,
etc. to their
service. These
include inaccurate
configuration,
3rd party software,
client abuse
or over utilization
of resources,
hacked servers,
attacks, exploits,
server hardware
failures or
other users
on server to
cause the server
to overload
which may cause
downtime. We
will do our
best to remove
such offenders
immediately.
