Pre-sales
Questions
Is my credit card information
totally safe with you?
As we use a third party credit card processor, we don't have
your credit card information with us. And therefore we don't store
your credit card information on our system. We trust your credit
card information is totally secure.
If
I buy a hosting plan today can I upgrade later on when my site grows?
Will I get charged for upgrading?
Yes, you can upgrade at any point. Just send an email to sales@dataworld-technology.com
and let us know which plan you want to upgrade to, we will prorate
what you have used so far of your current plan cost. No there is
no charge for upgrading in hosting plans!
Can
I register my domain name with you?
Yes, I am glad you asked, contact us at sales@dataworld-technology.com
for more info.
Do
you offer unlimited bandwidth?
No, it is not possible to offer unlimited bandwidth at all. That
would be lying to our customers. Like everybody else, we are required
to pay for the amount of bandwidth we consume to our upstream providers.
We then in turn pass this fee to our customers in order to provide
enough resources to our customers. This also applies to other hosts
as well, not just us.
Can
I try your system before deciding?
Sure, we can give you a 14 day money back promise, if we fail we
provide what is outlined in our website, we will refund you all
your money.
Can
I host adult related sites?
Yes, we allow adult content as long as it abides by local laws, no child pornography of any kind
is tolerated! You will be terminated without a refund and will get
reported to the proper agencies! We do not tolerate it at all.
Do
you allow MP3 files? Do you allow streaming
of videos?
Yes, we have no problem as long as those MP3’s and video files are
legitimate. Please make sure you select the proper plan which allows
it. We suggest a higher bandwidth and space plan because most likely,
since its mp3s and videos they tend to be bigger files and once
they are streamed they consume a lot of bandwidth.
How
soon will my account be activated?
Most Accounts are activated instantly! In the case we need
to confirm billing, we will contact you. 99% of the time, account
activation is within 24 hours!
Do
you offer money back guarantee?
Yes, we offer a 14 day money back guarantee. This is only valid
when the customer is abiding to our terms during the stay with us.
We also ask the user to provide the reason of cancellation.
I already have a domain, can
I use it with your hosting? what are the steps?
Yes,if you already have a domain you can use it with our hosting
plans. The first step is going to www.dataworld-technology.com and
selecting the hosting plan of your choice. After you paid for the
hosting you will receive an email with all your login information
to the server. You MUST also login into your domain control panel
where ever you registered the domain and modify the NAMESERVERS
or DNS to ours, our nameservers will be in the welcome email, you
must make those changes in order for your website to be live.
Billing
Questions
Can
I prepay for an additional monthly data transfer/bandwidth?
No. If you need more monthly data transfer, you need to upgrade
your account. If you need extra bandwidth for only one month, please
contact sales when you are about to exceed your limit.
What
will happen when my site go over the
data transfer limit?
The system has the capability to block sites that exceed their data
transfer limit. This will be done at the owner's option of course,
so you will have the choice to continue using more data transfer
and pay more at the end of the month, or stop using more data transfer
but no need to pay more at the end of the month.
I
don't have credit card. Can I do a wire transfer, check or money
order?
No. We no longer take payment via check or money order. In order
to keep prices as competitive as we do, we must reduce the amount
of work required by our staff regarding billing issues. This is
why we only accept payment electronically.
Account
Questions
Can
I have more than one domain pointed to my account?
Yes, for an additional fee of $1.00 per month you may park additional
domains. Basically the added domain will clone the content of your
original domain.. For example If you have http://www.x.com/
and you also have http://www.y.com/.
Your original website is x.com, but you would like y.com to have
the same content. This is what you need! If you would like http://www.y.com/
To point to subdomain.x.com, we can do that too! Inquire at the
sales department for further information.
Do
you support subdomains?
Yes, we support subdomains. The amount
of subdomains will depend on the plan you purchase.
What
is a subdomain?
A subdomain is any term you want before
your domain. For example you have a domain www.x.com and say you want to create another
webpage. You can create a subdomain another.x.com and it can
be like a whole separate webpage. In essence it is a domain as well.
So it is a
very nice feature to have.
Technical
Questions
What
DNS should my domain name point to?
Please see your activation email, they are listed towards the bottom
of the activation email titled "Important Information"
I
have been notified that my account has been set up but my site is
still not active
If you have received a notification email and its been over 48 hours,
it means that you either did not point your domain name to the right
DNS servers or your ISP's DNS server has not yet been updated. It
generally takes 24 hours for domain names to become active. This
is just how the internet works; there is no way we can speed up
the process.
What
version of perl are you running?
Our servers run Perl 5.8.7
What
version of PHP are you running?
Our servers use PHP 4.4.7 click here to see php.info
What
servers do you run?
We run off of:
Server.dataworld-technology.com: Intel Pentium 2.4 GHz Red Hat Linux
7.2 server with 2048 MB of Ram
Server1.dataworld-technology.com : Intel Pentium 2.8 GHz Red Hat
Linux 7.2 server with 2048 MB of Ram
Bandwidth Connection lines:
Multiple Multihomed OC3 and OC12 connections 100 Mbps
How do
I enable SSI in my HTML pages?
To take advantage of Server Side Includes(SSI) in your web page,
make sure the web page has the extension .SHTML and not .HTML
Do
you support international domains?
Yes, but in most cases you need to handle the domain registration
process by yourself. We cannot provide support for domain registration
for all the available country code. However, feel free to ask us
if you have any questions.
Do
you support ASP, Microsoft SQL Server and/or Microsoft Access database?
No, we do not offer ASP support, we have Linux, you must have windows
to support ASP.
Do
you offer Windows based hosting accounts?
No, at the moment we do not.
I
have a script that is very complicated to install. Can you install
it for me?
Yes, we can install it for you. Please contact sales@dataworld-technology.com
to inquire the fee to set it up. We do not provide
free support for the script, configuration and debugging your scripts.
We can provide that support for $60 for 30 minutes. However we will
waive that fee if it turns out that the problem is with our system.
Which brand of control panel
do you use? Can I see a demo?
We use http://www.cpanel.net/,
it has tremendous features. There is a demo in the Plans section.
How
Do I access my website control panel?
CPanel
may be accessed at http://www.yoursite.com/cpanel
What kind of hardware and
software do you use?
We have to maintain a dynamic and competitive hardware base and
strive to stay on the cutting edge of current technologies. We currently
use systems featuring Hyper-Threading Technologies.On the software
side, we use the industry standard RedHat Linux.
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