Service Level Agreement


   
 
   

RESTRICTIONS

Credits shall not be provided to YOU in the event that YOU have no Web Site Availability resulting from (i) scheduled maintenance, (ii) YOUR behavior or the performance or failure of YOUR equipment, facilities or applications, or (iii) circumstances beyond Dataworld-Technology's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of YOUR Web Site.

LIMITATIONS

On-line problems occur continuously. There might come a time when you cannot access your website or any other service. This is not necessarily due to Dataworld-Technology. Perhaps your ISP is experiencing technical difficulties, or there might be a routing problem between your ISP and Dataworld-Technology, making communication difficult or impossible. We cannot bear the responsibility of such problems. Our monitoring agents determine the uptime of our service, and not any one client's experience.

 
   
 
 
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