Web Site Availability Service Level Agreement

COVERAGE
This Web Site Availability Service Level Agreement applies to YOU if YOU have ordered *any* hosting plans ("Service") and YOU are in good financial standing with Dataworld-Technology.

SERVICE LEVEL
Dataworld-Technology endeavors to have network connectivity available for http access by third parties 99% of the time ("Web Site Availability").

CREDITS
In the event that there is no Web Site Availability, Dataworld-Technology will credit the monthly service charge for the Service as calculated below and as measured 24-hours a day in a calendar month, with the maximum credit not to exceed the monthly service charge for the affected month:

Web Site Availability Credit
95% to 99.4% = 25%
90% to 94.9% = 50%
89.9% or below = 100%

In order for YOU to receive a credit on YOUR account, YOU must request such credit within seven (10) calander days after YOU experienced no Web Site Availability. YOU must request credit by sending an electronic mail message to sales@dataworld-technology.com. For security, the body of this message must contain YOUR account number/domain name, the dates and times of the unavailability of YOUR web site, and such other customer identification requested by Dataworld-Technology. Credits will usually be applied within sixty (60) days of YOUR credit request. Credit to your account shall be YOUR sole and exclusive remedy in the event that there is no Web Site Availability.